I have a baggage PIR. Do I still need to write to the airline?

What to do now

1. Keep the PIR and check that it describes the issue accurately.
2. Write to the airline with dates, flight details, the reference and evidence.
3. Keep proof of submission and distinguish damage, delay and permanent loss.

What can change your rights

For damage, complain in writing within seven days after receiving the bag; for delay, within 21 days after it is made available. Do not apply the damage deadline automatically to a permanently lost bag or confuse a complaint deadline with the time limit for court action. The template below helps organise facts without establishing an entitlement.

Evidence to keep

• Booking confirmation and boarding passes; keep these in your own records.
• Baggage tags, an irregularity report and dated photographs.
• Itemised receipts, airline messages and proof that your written claim was sent.

Common questions

Written baggage claim template

Replace the fields with the actual facts and send through the airline's official claims channel. Do not wait for a diagnostic before meeting a deadline.

Subject: Baggage claim — flight [number], [date]

On flight [number], from [origin] to [destination], my checked bag with tag [reference] was [damaged / delayed / lost]. I reported this on [date], reference [PIR or claim number]. The bag was returned on [date, if applicable].

I request [repair / replacement / assessment of documented losses or expenses]. I attach photographs, evidence of the items' value and relevant itemised receipts totalling [amount and currency]. Please acknowledge this written claim and explain the next steps in writing.

[Name and contact details for the airline's reply]

Official sources

• UK Civil Aviation Authority — lost, delayed or damaged baggage
• Montreal Convention — Articles 17, 19, 22, 31 and 35
• ICAO — revised Montreal Convention liability limits, effective 28 December 2024

This answer explains general rules. Your route, travel date and facts determine which rules apply. AeroDue's checker only confirms a supported conclusion when the facts and verified legal coverage are sufficient. AeroDue does not receive or file your airline claim and does not guarantee payment.