Practical answers to flight delays, cancellations, missed connections and damaged, delayed or lost baggage, with official sources.
Check my caseYou may be entitled to care while you wait and, on a flight covered by UK or EU passenger-rights rules, compensation for an eligible arrival delay of at least three hours. The route, operating airline and cause matter. Care and expense rights should be checked separately from compensation.
Check my case →For a flight covered by UK or EU rules, cancellation gives a choice between the applicable refund and rerouting options. Care may be due while waiting for the earliest replacement, and compensation may also apply. A ticket refund is separate from compensation and depends on the choice you make.
Check my case →You may have rights when the flights are part of one booking. For an eligible UK/EU delay claim, arrival at the final destination and the cause matter. Separate tickets, a missed boarding deadline or a delay at security do not automatically carry the same protection.
Check my case →If you presented on time with a valid booking and documents and were involuntarily denied boarding for overbooking on a covered UK/EU flight, compensation, care and transport or refund rights may apply. Denial for health, safety or documentation is a different question.
Check my case →You may be entitled to repair, replacement or compensation for a proven loss. For checked baggage covered by the Montreal Convention, damage while it was in the airline's custody can create liability. Report it immediately, photograph it and send a written claim within seven days of receiving the bag. A Property Irregularity Report is not automatically a complete claim.
Check my case →You may be able to recover necessary, evidenced expenses caused by delayed baggage under the applicable rules. Report the missing bag and keep itemised receipts for essential purchases. For a delay covered by Montreal, send the written complaint within 21 days after the bag is made available to you.
Check my case →Under Montreal, you can exercise rights for loss when the airline admits the bag is lost or it has not arrived within 21 days of when it should have arrived. Report it immediately and prepare an inventory with evidence of value. The liability limit is not an automatic payment.
Check my case →Do not assume the Property Irregularity Report completes your compensation or expense claim. It records the operational problem; a written claim sets out the loss and remedy requested. For Montreal-covered carriage, damage and delay have different written-complaint deadlines.
Check my case →This answer explains general rules. Your route, travel date and facts determine which rules apply. AeroDue's checker only confirms a supported conclusion when the facts and verified legal coverage are sufficient. AeroDue does not receive or file your airline claim and does not guarantee payment.
Use AeroDue to organise possible rights and check your case without creating an account or providing an email for the diagnostic. You can claim directly with the airline. If a suitable external provider is available, the checker presents that option separately from its assessment.