Fixed compensation
Do not assume it is automatically due. The cause, applicable passenger-rights regime and the airline's response all matter.
Northern Ireland flights were affected by the NATS Prestwick technical problem on 21 September. Belfast airports experienced delays and cancellations as traffic restrictions were applied and the network recovered.
Check my affected flightUse your actual itinerary and operating airline to check which passenger rights may apply. It takes you from this incident briefing to a flight-specific assessment.
Check my affected flight →Reuters reported delays at Belfast during the connectivity failure. AP later listed Belfast International and George Best Belfast City among the airports with the most disruption during a day in which 227 UK arrivals and departures had been cancelled by late afternoon.
Where the NATS incident directly caused a cancellation or long delay, fixed UK261 compensation may not be due. Care and cancellation remedies remain separate, and a flight-specific airline cause should always be retained.
Do not assume it is automatically due. The cause, applicable passenger-rights regime and the airline's response all matter.
A cancellation can create travel-remedy rights even where an extraordinary circumstance prevents fixed compensation.
Where the applicable rules provide a duty of care, reasonable meals, accommodation or transport can remain separate from compensation.
Keep airline messages, your itinerary, actual journey outcome, rerouting offers and itemised receipts for reasonable meals, accommodation or transport.
AeroDue separates the cause, itinerary and operating airline so passengers do not confuse an airport-wide incident with an automatic compensation result.
Check my affected flight →