Fixed compensation
Do not assume it is automatically due. The cause, applicable passenger-rights regime and the airline's response all matter.
Wildfires across Kalimantan are reducing visibility around airports and disrupting flight operations. Indonesia's Directorate General of Air Transportation says it is monitoring conditions with aviation stakeholders and prioritising operational safety.
Check my affected flightUse your actual itinerary and operating airline to check which passenger rights may apply. It takes you from this incident briefing to a flight-specific assessment.
Check my affected flight →Indonesia's ANTARA news agency reported on 24 September that the Transportation Ministry had recorded disruption to 409 flights in Kalimantan as smoke reduced visibility around airports. The operational impact can change rapidly with local visibility and fire conditions.
Weather and wildfire smoke are generally outside an airline's control, but that does not mean passengers have no rebooking, refund or care options. The applicable remedy depends on the route, carrier and local rules.
Do not assume it is automatically due. The cause, applicable passenger-rights regime and the airline's response all matter.
A cancellation can create travel-remedy rights even where an extraordinary circumstance prevents fixed compensation.
Where the applicable rules provide a duty of care, reasonable meals, accommodation or transport can remain separate from compensation.
Check both the departure and arrival airport plus the operating airline before travelling. Keep airline notices, replacement itinerary and receipts if the disruption affects your journey.
AeroDue separates the cause, itinerary and operating airline so passengers do not confuse an airport-wide incident with an automatic compensation result.
Check my affected flight →