Check my journey
Check my journey
Passenger rights

My checked bag arrived damaged. Is the airline responsible?

US DOT says airlines are responsible for repairing or reimbursing damage that happens while checked baggage is in their control, subject to applicable limits. Report it as soon as possible and document the damage. Pre-existing damage and improper packing can affect liability. International Montreal-covered trips have a seven-day written damage-complaint deadline from receipt.

Check my case

AeroDue · Sources consulted:

What to do now

  1. Show the damage to the airline's baggage desk and get a report.
  2. Photograph the bag, tag and damaged parts; keep evidence of value and repair cost.
  3. Check the applicable airline deadline and send the written claim promptly.

What can change your rights

For US domestic baggage, DOT currently allows a normal liability ceiling of $4,700 per passenger; Montreal-covered international baggage normally has a 1,519 SDR limit per passenger. These are limits rather than guaranteed awards. DOT says airlines cannot categorically exclude damage to wheels, handles or straps, although fair wear and tear is different. Assistive devices have separate rules.

Evidence to keep

  • Your booking and boarding passes; keep these in your own records.
  • Bag tags, a mishandled baggage report and dated photographs.
  • Itemized receipts, airline messages and proof that your written claim was sent.

Common questions

The airline says wheels are never covered. Is that enough?

DOT says airlines cannot exclude liability for checked-bag wheels, handles and straps as a category. The actual damage and fair wear and tear still need assessment.

Do I automatically get $4,700?

No. The normal domestic ceiling does not replace proof of damage or value. International trips and assistive devices may have different rules.

Written baggage claim template

Use the actual facts and send through the airline's official claims channel. Meet the applicable deadline even if you have not finished a diagnostic.

Subject: Baggage claim — flight [number], [date]

On flight [number], from [origin] to [destination], my checked bag with tag [reference] was [damaged / delayed / lost]. I filed a report on [date], reference [claim number]. The bag was returned on [date, if applicable].

I request [repair / replacement / assessment of documented losses or expenses]. I attach photos, evidence of value and relevant itemized receipts totaling [amount and currency]. Please acknowledge this written claim and provide the next steps in writing.

[Name and contact details for the airline's response]

Official sources

This answer explains general rules. Your route, travel date and facts determine which rules apply. AeroDue's checker only confirms a supported conclusion when the facts and verified legal coverage are sufficient. AeroDue does not receive or file your airline claim and does not guarantee payment.

Check my case

Use AeroDue to organize possible rights and check your case without an account or an email requirement for the diagnostic. You can file directly with the airline. If an appropriate external provider is available, the checker shows that option separately from the assessment.

Check my case →