What this comparison actually measures
The DOT publishes whether listed airlines make particular customer-service commitments for disruptions within the airline's control. This source-backed summary is a dated comparison, not a live airline policy feed, a legal eligibility determination or a promise that an individual claim will be accepted.
Evidence reviewed: 2026-10-28. Open the US DOT Airline Cancellation and Delay Dashboard ↗. For qualifying refunds when you decline the affected travel or alternatives, consult the separate DOT refund rules ↗.
A “not committed” entry means the DOT dashboard did not list a promise in that category at the time recorded; it does not mean the airline can never provide that service. Airline policies can change. Check the airline's current customer-service plan before relying on a comparison.
Choose the operating airline
Alaska Airlines (AS)
7/8 delay service categories and 7/8 cancellation categories recorded as committed in the source snapshot.
Allegiant Air (G4)
4/8 delay service categories and 4/8 cancellation categories recorded as committed in the source snapshot.
American Airlines (AA)
5/8 delay service categories and 5/8 cancellation categories recorded as committed in the source snapshot.
Delta Air Lines (DL)
5/8 delay service categories and 5/8 cancellation categories recorded as committed in the source snapshot.
Frontier Airlines (F9)
2/8 delay service categories and 2/8 cancellation categories recorded as committed in the source snapshot.
Hawaiian Airlines (HA)
7/8 delay service categories and 7/8 cancellation categories recorded as committed in the source snapshot.
JetBlue Airways (B6)
6/8 delay service categories and 6/8 cancellation categories recorded as committed in the source snapshot.
Southwest Airlines (WN)
5/8 delay service categories and 5/8 cancellation categories recorded as committed in the source snapshot.
United Airlines (UA)
5/8 delay service categories and 5/8 cancellation categories recorded as committed in the source snapshot.
Services the DOT tracks
- Rebooking on the same airline — compare the recorded airline promise, not an automatic entitlement.
- Rebooking with a partner airline — compare the recorded airline promise, not an automatic entitlement.
- Meal or meal voucher during a 3+ hour wait — compare the recorded airline promise, not an automatic entitlement.
- Hotel accommodation for an overnight disruption — compare the recorded airline promise, not an automatic entitlement.
- Ground transport to and from hotel — compare the recorded airline promise, not an automatic entitlement.
- Cash compensation beyond a ticket refund — compare the recorded airline promise, not an automatic entitlement.
- Travel credit or voucher beyond a ticket refund — compare the recorded airline promise, not an automatic entitlement.
- Frequent-flyer miles beyond a ticket refund — compare the recorded airline promise, not an automatic entitlement.
Before you contact the airline
- Identify your operating airline, not only the marketing flight number.
- Preserve the scheduled itinerary and the airline's dated cancellation or delay notice.
- Ask the airline to state whether the disruption was within its control and to describe the support it offered.
- Keep receipts and written offers. Distinguish refunds from voluntary services and any additional legal remedies in other jurisdictions.