Brussels Airport reduced-mobility assistance: tell your airline 48 hours ahead and arrive 90 minutes early

Passengers with reduced mobility flying from Brussels Airport should make sure their airline knows they need assistance at least 48 hours before departure, ideally when booking. The airport says requests made on time are given priority, and it aims to meet 80% of pre-booked passengers within ten minutes, with a maximum wait of 30 minutes; passengers who did not book in advance generally wait 25 to 45 minutes.

On the day, check in first to get a boarding pass, then go to the Special Assistance Welcome Desk, behind check-in row 2, at least 90 minutes before departure. The desk is open daily from 04:00 to 22:00. Anyone unable to reach it can register at a help point in car park P2 (level 2), in the drop-off zone next to the ticket machine, at bus station platform C or at the train station.

Assistance staff can help with check-in and luggage, security and border control, reaching the gate, boarding with a wheelchair or ambulift, and connecting flights. Wheelchairs can be borrowed at the desk, and the Sunflower lanyard for non-visible disabilities is available at the departures information desk or the welcome desk. Passengers with a pacemaker or another implant should tell security staff before screening.

The airport also asks passengers to report damage to mobility equipment to the airline immediately and to complete a damage report at baggage claim. Before travelling, confirm with your airline that the right assistance code has been recorded on your booking.