Athens airport reduced-mobility assistance: request it 48 hours ahead and where the designated points are

Passengers with reduced mobility flying from Athens International Airport should request assistance from their airline or travel agent when booking, or at least 48 hours before the published departure time, according to the airport's official guidance. The service covers people whose mobility is reduced by a sensory, locomotor, intellectual or other disability, permanent or temporary, or by age, including those with non-visible disabilities such as autism or dementia.

The same 48-hour notice applies to assistance dogs and to passengers bringing their own wheelchair or scooter. On the day, travellers should go to a Designated Point or the check-in counter at the time given by the airline, or at least two hours before departure if no time was given. Departure points include DP1 at Entrance 2, DP2 at the Suburban Railway Station and DP6 inside Entrance 2, while the Assistance Services Coordination Office, next to Entrance 1 on the departures level, is staffed 24 hours.

Pre-booking makes a measurable difference. For notified departures, the airport's standard is to reach 80 per cent of passengers within 10 minutes and all of them within 25 minutes; without notice, the targets are 15 and 35 minutes. Passengers who could not pre-book are still helped, with the airport making all reasonable efforts on the day.

The airport also offers dedicated security, boarding-pass and passport-control lanes and a sign-language video service on weekdays. Because airline policies vary, travellers should confirm the request directly with their carrier.