Escolha todos os problemas aplicáveis. Também pode descrever a situação pelas suas palavras.
No account wallOfficial-source basisNo guaranteed payouts
Step 1 of 3
What happened to your journey?
Choose every issue that applies. You can also describe the situation in your own words.
Multiple issues supported
Do not enter booking references, email, bank details, passport or ID information.0 / 1200
◇No document uploads. No bank details. No claim is filed with AeroDue.
Step 2 of 3
Tell us about the flight
AeroDue checks whether approved live data is available. Manual entry always remains available.
Passenger confirmation required
Why confirm?
Flight data only helps fill journey facts. You always confirm the flight before the Rights Engine uses it, and AeroDue never treats provider data as a legal decision.
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✓ AeroDue
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Protect your options
Keep a few simple records now so whichever route you choose later is easier.
✓
Keep your booking, boarding pass and airline messages about the disruption.
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Keep receipts for necessary meals, hotel and ground transport.
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If baggage is involved, keep the baggage report/reference and written airline updates.
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Note what happened, when it happened and what the airline told you.
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The AeroDue conclusion stays the same. What changes is who does the work from here.
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Option A
Handle the process yourself
More admin on you
Use the airline's or competent authority's official channel. You keep control, but you also take responsibility for the administrative work and follow-up.
Complete and submit the required forms yourself.
Gather, organise and resend evidence or documents when requested.
Track replies, reminders and any additional requests from the airline or authority.
Keep on top of deadlines, messages and any calls or follow-up yourself.
No external specialist fee — but the administrative workload stays with you.
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Option B
Use an external specialist
Less admin for you
If a real approved provider is available for your case, AeroDue shows it here. Once you leave AeroDue, that provider handles its own onboarding and formal claim process under its own terms.
The provider tells you what it needs and handles its own onboarding.
Claim documents and airline contact are handled within the provider's process.
The provider handles its own claim follow-up and support.
Any recorded commercial relationship is disclosed before you leave AeroDue; the provider's own terms and fees then apply.
Shown only when a real approved route is configured.
Your AeroDue diagnosis does not change based on which route you choose.
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O diagnóstico termina antes de começar qualquer processo de reclamação.
A AeroDue explica o resultado suportado e pode mostrar vias externas adequadas. Não recolhe um processo de reclamação, não se torna sua representante e não gere o apoio do prestador externo.
